FAQ – Mobile Matrix
1. What is Mobile Matrix?
Mobile Matrix is an online store offering mobile phones, accessories, and tech gadgets at affordable prices with reliable customer support.
2. Are all products genuine?
Yes. We only provide 100% genuine and original products from trusted brands.
3. How can I place an order?
You can browse our products, select your items, and complete the checkout process using secure payment options.
4. What payment methods do you accept?
We accept UPI, Wallet Payments, Bank Transfers, and other secure online payment options. (You can tell me if you want to add Cash on Delivery.)
5. How long does delivery take?
Delivery usually takes 3–7 business days, depending on your location and courier availability.
6. How can I track my order?
Once your order is shipped, we will send you a tracking link or tracking ID via WhatsApp or email.
7. Do you offer returns or replacements?
Yes. We offer easy returns and replacements under our Return Policy. Products must be unused and returned within the allowed time.
8. What if I receive a damaged or wrong product?
Contact us immediately on WhatsApp or email with photos/videos. We will help you with a replacement as soon as possible.
9. How can I contact customer support?
You can reach us anytime:
📞 +91 70065 12987
📧 mobilematrix68@gmail.com
10. Do you provide warranty?
Warranty depends on the product and brand. Some items come with manufacturer warranty, and others may have store warranty.
11. Is my data safe on your website?
Yes. We follow strict security measures to keep your personal and payment information protected. Read our Privacy Policy for more details.
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