Return Policy

1. Return Eligibility

Returns are accepted only for products that come with warranty.
Some items have store warranty, while others have service center warranty.
Items without warranty cannot be returned.

2. Warranty Types

a) Store Warranty (Mobile Matrix Warranty)

Some products are covered directly by Mobile Matrix.
If any issue occurs during the warranty period, you can contact us for support.

b) Service Center Warranty

Some products must be taken to the official brand service center for repairs or replacement.
We will guide you if service center support is needed.

c) Second-Hand / Used Mobiles Warranty

Second-hand mobiles come with 2 days checking warranty only.
This warranty covers basic functionality issues.
Physical damage, water damage, and customer-caused faults are not covered.

3. Second-Hand Phone Return Conditions

✔ If returned within 2 days

With Fault (Valid Issue):
Customer will get a replacement or refund with 20% deduction.
Without Fault (No Issue Found):
Refund will be processed with 30% deduction.

✔ If returned after 2 days

No refund will be provided.
The phone will be treated under repair/warranty service only (if applicable).
Return will not be accepted for a refund after 2 days.

4. Conditions for All Returns

To be eligible for a return:

The product must be in the same condition as received.
Original box, accessories, and bill must be included.
Physical damage, burn marks, broken screen, water damage, or tampering voids warranty.
Return/Replacement approval is subject to inspection by our team.